Updated Shipping Policy

Eco-Friendly Packaging

Each piece arrives in eco-friendly, sustainable luxury packaging, made from sustainable materials such as recycled paper that is biodegradable.

Fast FREE Shipping

We have temporarily updated our shipping policy due to the COVID-19 closures and global pandemic. Currently, in stock orders will ship in 1-10 business days, with Free Shipping.  
Standard 2-5 day shipping including insurance, delivery confirmation and signature requirement is FREE.
In some cases, orders placed on "out of stock" items could take up to 6 weeks for delivery.  

UPS 2-5 day shipping is free; signature confirmation required at the time of delivery.  Expedited shipping is available upon request at the customer's expense.  Shipment labeling is discrete.  Orders are packaged carefully in jewelry boxes and/or jewelry pouches.  Please allow extra handling time for custom orders and engraving.

To ensure your recipient will love his or her jewelry selection, items shipped from ecomarkdiamonds.com are eligible for our 30-day return policy. Our return policy applies to items in original condition.  Returns must be postmarked within 30 days from the date of delivery.  Unworn items in original condition will receive a full refund to the original form of payment. 

Once received, returns will be processed, usually within one business day.  Upon approval, refunds will be issued, but it could take several days to post to the account. 

Used or damaged items will incur a service fee of up to 30% of the purchase price.  Return requests can be made via our contact us page where you will receive a return confirmation slip.  All returns must have tracking and delivery confirmation.

Please see Refund Policy page for full details.