Shipping

We offer FREE shipping anywhere in the 48 states with UPS Ground or UPS 3-Day Select®.  Express delivery options are available with additional fees calculated during checkout. Shipping rates for Alaska and Hawaii delivery are calculated at checkout.

In stock orders generally ship within one business day; however, due to COVID-19, orders may ship within 1-3 business days. 

Returns and exchanges

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We have a 30 day return policy. Returns must be made within 30 days of receiving. We happliy accept returns in new, original condition with original tags and packaging. Used items are not eligable for returns. 

Please email return and exchange requests to customerservice@ecomarkdiamonds.com to receive a return merchandise form.

Return must be shipped with adiquate insurance and tracking. Please include return merchandise form with return shipment.

Return shipment tracking information must be provided to us. We are not responsible for returns that do not have adiquate insurance and tracking information.

ECOMARK

606 S Olive St, Ste #2000

Los Angeles, CA

90014

Shipping Policy

Fast FREE Shipping

We have temporarily updated our shipping policy due to the COVID-19 closures and global pandemic. Currently, in stock orders will ship in 1-3 business days, with Free Shipping.  Standard 2-5 day shipping including insurance, delivery confirmation and signature requirement is FREE.In some cases, orders placed on "out of stock" items could take up to 6 weeks for delivery.   

UPS 2-5 day shipping is free; signature confirmation required at the time of delivery.  Expedited shipping is available upon request at the customer's expense.  Shipment labeling is discrete.  Orders are packaged carefully in jewelry boxes and/or jewelry pouches.  Please allow extra handling time for custom orders and engraving.

To ensure your recipient will love his or her jewelry selection, items shipped from ecomarkdiamonds.com are eligible for our 30-day return policy. Our return policy applies to items in original condition.  Returns must be postmarked within 30 days from the date of delivery.  Unworn items in original condition will receive a full refund to the original form of payment. 

Once received, returns will be processed, usually within one business day.  Upon approval, refunds will be issued, but it could take several days to post to the account. 

Used or damaged items will incur a service fee of up to 30% of the purchase price.  Return requests can be made via our contact us page where you will receive a return confirmation slip.  All returns must have tracking and delivery confirmation.

Please see Refund Policy page for full details.

Eco-Friendly Packaging

Each piece arrives in eco-friendly, sustainable luxury packaging, made from sustainable materials such as recycled paper that is biodegradable.

Return Policy

Returns

30 Day Hassle Free Returns.  Returns must be postmarked within 30 days from the date of delivery.  Unworn items in original condition will receive a full refund to the original form of payment. Once received, returns will be processed, usually within one business day.  Upon approval, refunds will be issued, but it could take several days to post to the account. Used or damaged items will incur a service fee of up to 30% of the purchase price.   Return requests can be made via our contact us page where you will receive a return confirmation slip.  All returns must have tracking and delivery confirmation. 

Return Address:

ECOMARK® 
606 S Olive St, Ste 2000
Los Angeles, CA  90014

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Merchandise with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@ecomarkdiamonds.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@ecomarkdiamonds.com and send your item to:  ECOMARK®, 606 S Olive St, Ste 2000, Los Angeles CA 90014, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  ECOMARK®, 606 S Olive St, Ste 2000, Los Angeles CA 90014, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.